To help keep the final costs to you down, we try to eliminate all cost-driers that do not directly contribute to the quality of our programmes. To this end, we do not provide a 'front of house' service. Instead, all enquiries are handled by the production staff themselves.

Please understand that your initial enquiry will really need the attention of an experienced Project Manager, who can take the time to properly explore your need and answer your questions - and they're very-often out actually making programmes! For that reason, we would strongly suggest that the best way to make initial contact with us is probably via Email;

All initial enquiries to admin@caledoniantv.com

Please include a brief outline of your requirements, and well get back to you as quickly as we possibly can.

PLEASE NOTE: due to the VERY high levels of SPAM and SCAM emails sent from certain platforms WE NOW BLOCK ALL EMAIL FROM GMAIL, AOL and a number of other common 'free' email providers as well as certain country TLDs (Russia, India etc.). We regret any inconvenience this may cause, but find that very few genuine enquirers actually operate via these services. Should your genuine enquiry be caught in one of our filters, please feel free to contact us by phone. During the normal working week we aim to respond to email within a maximum of 24 hours - but we're normally very much quicker than that!

Our main telephone number is staffed on an ad-hoc basis (by the production staff) supported by a 24-hour answer service. In practice, staff are generally available able to deal with telephone enquiries for over 80% of the working week - please remember that this is a part of our cost-cutting strategy which is designed to keep the end cost to you, the client down. Bona-fide clients and partners are provided with an unpublished business mobile number for their assigned project manager as well as a direct email address for them.

WE RESPECTFULLY REQUEST NO CONTACT FROM THOSE INVOLVED IN TELESALES OR RECRUITMENT ACTIVITIES

AND ADVISE THAT OUR NUMBERS ARE REGISTERED WITH CTPS.

Our office telephone number is;

0131 202 6230

Standard Office Hours are 10:30am - 4:30pm Mon-Fri excluding Scottish public holidays - production crew may be available on direct lines outside these hours.

For security reasons, should your call go to voicemail we ask that you leave us a UK LANDLINE number (not a mobile) that we can contact you at.

Location, location, location.

The Caledonian Television Company™ is based on the outskirts of Edinburgh on the border with West Lothian, which gives us easy access to the M8 Glasgow (see restrictions below) , the Clyde Coast and Dunbartonshire, the M9 towards Fife and Perth, the A1 South towards the Scottish Borders and of course the A71 which provides a fast link to Kilmarnock and Ayrshire. Primarily, we seek to serve businesses in the Scottish Central Belt, West Coast , Dumbarton and the West Highlands, Stirling, Fife, Lothians, Borders and East Coast, as well as Northumberland and Cumbria in a line roughly North of the A69 - Newcastle to Carlisle...

Subject to availability, we do also provide film services to most other areas of the UK with some exceptions

WE DO NOT PROVIDE ANY SERVICE IN THE FOLLOWING AREAS.

1) Areas inside the London LEZ/inside the M25.

2) From 2020 - Areas inside the Birmingham CAZ.

3) Areas inside the Glasgow LEZ. - Glasgow-based business OUTSIDE the LEZ are unaffected.

4) Bath

5) Sheffield

6) Greater Manchester

7) Oxford

8) Leeds

Availability and Lead Times.

Normally there is at least a four-to-six week 'lead time' between commissioning your programme (i.e. actually paying your deposit) and the commencement of filming. It is also quite normal for a few weeks to elapse between you first contacting us, initial discussions taking place and a programme specification being agreed and a deposit taken. We strongly encourage you to take your time over planning a production - it is very-much an iterative process which does take a little time and that needs to be allowed for! Please note that we do not normally charge for the initial development of your ideas to the stage where a project specification (which will become the basis of contract and project initiation document) and estimate of costs is agreed.

In terms of overall time scales, you should also be aware that post production (editing and finishing) generally takes between ten days and two weeks in most cases, but can take longer. In all cases, the longer we have to plan and execute your production the better. - The simple fact is it's cheaper to book resources well in advance than it is to try and acquire them at the last minute!

It's never too early to contact us, and not uncommon for us to be in discussion over projects that will shoot a year or two after the client makes first contact!

WE CURRENTLY HAVE LIMITED FILMING SLOTS AVAILABLE FROM LATE JULY 2019 FOR PROGRAMMES ENTERING PRE-PRODUCTION (THE PLANNING STAGE) NOW.