The Caledonian Television Company

Getting in touch.

When it comes to corporate video production, we believe we offer the very best balance of cost and quality available in Britain today...

Pragmatic efficiency is our way - and we deal with people on a down to earth, one to one basis! Our low cost, high quality service is only made possible by our paring away cost-drivers that do not directly contribute to the quality of the end product. It's for that reason that we do not operate any kind of 'front of house' service - nor do we employ clerical staff just to answer the  phone to tell you the person you need to speak to isn't around! These days, that's just a waste of your money - senior staff are perfectly capable of picking up a phone themselves if they're actually in the office!

Please understand that your initial enquiry will really need the attention of an experienced Project Manager, who can take the time to properly explore your need and answer your questions - and they're very-often out actually making programmes! For that reason, we would strongly suggest that the best way to make initial contact with us is via Email; all enquiries to admin@caledoniantv.com  - Please include a brief outline of your requirements. - You will receive a response within 24 hours during the working week, although where possible we try to respond much sooner!

Blocked email domains and SPAM policy

Due to the very high volumes of spam they facilitate,  and their unregulated nature, we have BLOCKED a number of 'free' email domains from our system, these include, but are not limited to; ALL Hotmail, Gmail or Yahoo addresses; *.date *.win *.bid *.site *.trade -  Please don't email us from any such address as we will just never see your message! Additionally, we reject all email from Russia and the former Soviet Bloc, China, Africa, the Indian Sub-Continent, South America and most of South-East Asia.

We aim to respond to emails within 24 hours,  during the working week...

Email: admin@caledoniantv.com

- in practice, we're usually much quicker than that!

Our main telephone number is staffed on an ad-hoc basis (by the production staff) suported by a 24-hour answer service. In practice, staff are generally available able to deal with telephone enquiries for over 80% of the working week. Should your call go to voicemail we ask that you leave us a UK LANDLINE number that we can contact you at.

Bona-fide clients and partners are provided with an unpublished direct-contact number for the production office as well as a mobile number and direct email address for their assigned Project Manager.

Unfortunately, in recent years, we've seen a sharp rise in the number of crank calls received. This is no-less disturbing in a work context than it is for people sitting at home. Please note therefore  that our telephone systems are set to reject calls from withheld numbers and that calls may be recorded for core business purposes.

We respectfully ask that individuals engaged in tele-sales activities do not contact us - our numbers are registered with CTPS.

Telephone: 0131 202 6230

Where we are, where we operate, and how available we are....

Location, location, location.

Primarily, we seek to serve businesses in the Scottish Central Belt, West Coast , Dumbarton and the West Highlands, Stirling, Fife, Lothians, Borders and East Coast, as well as Northumberland and Cumbria in a line roughly North of the A69 - Newcastle to Carlisle. 

The Caledonian Television Company™ is based on the outskirts of Edinburgh on the border with West Lothian, which gives us easy access to the M8 Glasgow, the Clyde Coast and Dumbartonshire, the M9 towards Fife and Perth, the A1 South towards the Scottish Borders and of course the A71 which provides a fast link to Kilmarnock and Ayrshire.

Subject to availability, we also provide film services to most other areas of the UK with with the notable exception of areas inside the London LEZ.

Public Liability Insurance and operating policies

The Caledonian Television Company™ carries £5M public liability insurance provided by Xbridge Limited which is authorised and regulated by the Financial Conduct Authority (Financial Services Registration No: 313348). Xbridge Limited (No: 3967717) and has its registered office at 6th Floor, 99 Gresham Street, London EC2V 7NG.  - Our policy number is made available to legitimate clients, and a copy of our insurance certificate is carried by our crew.

We operate to standards which are OHSAS 18001 and ISO 9001 compliant and strive to operate in the safest way we can. We also operate within the law at all times - and take the safety of our crew, your staff and the general public very seriously. 

Availability and Lead Times.

As legitimate, professional video producers, The Caledonian Television Company™ do not simply 'turn up and wing it!  

Caledonian TV™ operate using strict project management protocols similar to those used in broadcast. - We do this to ensure that we can minimise the expense involved in making your programme, minimise the possibility that your project will fail due to poor planning, and ensure that the end result is fully compliant with all legislative and technical requirements. - We apprecirate that there are many out there who are prepared to 'wing it' and others blissfully unaware of these things!  But then, in over thirty years, we've never had a client sued for copyright infringement or a shoot placed under investigation by the HSE! 

Put simply, we're not prepared to cut corners where it matters!

This means that normally there is a four-to-six week 'lead time' between commissioning your programme (i.e. actually paying your deposit) and the commencement of filming. Post production (editing and finishing) generally takes between ten days and two weeks in most cases, but can take longer. All of which means you need to allow at least six-to-eight weeks In all cases, the longer we have to plan and execute your production the better. - The simple fact is it's cheaper to book resources well in advance than it is to try and acquire them at the last minute!

It's never too early to contact us, and not uncommon for us to be in discussion over projects that will shoot a year or two after the client makes first contact!

In exceptional circumstances, and dependent on current workload, we can sometimes reduce these timescales. However, this will attract premium 'rack rates' and will not always be possible.


Wedding, social and event videography.

Caledonian TV™ is an industrial, commercial and broadcast production company and cannot assist with any enquiries about wedding videos, christenings, parties or the like.

Broadcast Enquiries.

Caledonian TV™  produce programmes for broadcast under the brand Pentland Films™.

London filming policy.

Unfortunately, due to its obstructive transport polices, and the general complexity and very high costs of operating in London, working there has become highly stressful and disproportionately time-consuming. For many years we attempted to offset this with a London surcharge, but even that has not mitigated the impact of the London authorities' policies. It was therefore with deep regret that, in 2016, we ceased to provide any service which takes us inside the area bounded by the London LEZ.

Privacy and General Data Protection Regulation (GDPR) Policy.

Caledonian TV™ does not indulge in 'email marketing' nor do we welcome unsolicited marketing messages; or as they're more accurately termed; SPAM! - In most cases sending such messages will result in the sender being blocked from our system at domain level.

This site does not use 'Cookies'. We do not gather retain or monitor any information in relation to site visitors. We do not hold any form of email marketing list or computer database.

When you contact us, we may retain the details you have chosen to give us, or that are matters of open record, for the lawful purpose of processing your enquiry and trading with us; these records relate only to ‘core business purposes’ which are exempt from ICO registration.  We are happy for you to record our published email address, telephone number, the name(s) of any person you may have spoken to or emailed, and the address of our published website for the lawful purpose of trading with us.

We do not authorise any @caledoniantv.com email address to be included in any marketing database or email list without specific written permission.